Mystery Shopper Services

Many organisations find our Secret/Mystery Shopper Service very useful as an ongoing management and coaching tool.  This feedback may be used as a pre-program assessment of service levels and/or a post-program evaluation of skills.

We provide both face-to-face and phone ‘secret' shopping and provide comprehensive feedback through detailed reports to enable management to identify coaching opportunities and areas for positive re-enforcement.

Some clients choose to run a one month Secret Shop Program periodically, whereby a consultant from People and Teams will make calls to the business and physically visit the place of business under the guise of an everyday customer.

Using standard questions on a response form, tailored for each business, the consultant can then provide feedback to business management and/or owner, based on the customer service quality and sales techniques used in the interaction.  This information can be used as a basis for team meetings, coaching sessions and as a measure of success.

Other clients choose to use the secret shop program as a follow on from ourCustomer Service and Sales Training training package to gauge and coach progress of new skills and techniques.

To enquire more about this popular service please contact us at[email protected] or phone business owner and Principal, Pauline on 0438 577656.